Have You Used Your Voice Today?

We have been blessed with these great abilities to observe, assess, think, respond, to express ourselves! But it's amazing how under-exercised they some of them are. I have lately become very antagonistic toward several service-providers Stateside. But ahhhh, the beauty of Customer Service. Well, not quite. Usually I get through to a machine who obviously can never cater to your individual needs and queries and they are making it increasingly impossible to get past all the menus and options to talk to a real live human-being. What thoroughly frustrated me the other day was the fact that a company like Amazon.com doesn't even have the courtesy to provide customers with a telephone number! No. This was not going to work. Seek and ye shall find and this I did: answers and an excellent example of using one's voice. Peruse and be impressed (or not).